We are sorry that in most circumstances it is not possible to make changes to your order once you have submitted your order.
This legislation offers you the following cancellation rights when you buy online or by phone:
You can cancel by email: firstname.lastname@example.org or call 07990 635970
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Please note that by selecting Royal Mail as a delivery option there will be no tracking available. Any orders that are not delivered cannot be tracked and this becomes the responsibility of the buyer. We are not able to accept liability for any orders that do not arrive when sent through Royal Mail.
Depending on the product type, you can return orders via our office or by sending the goods back to;
Welland School of Dancing
The Former Stamford Museum
If you want to return items you have collected please take them back to our shop at Welland School of Dancing studio on Wednesday between 4pm -6pm, Fridays 4:00-5:30pm and Saturday 9am – 1pm. We are able to offer to cover the cost of returning incorrect or damaged items after agreeing responsibility within 30 days of purchasing.
When returning unwanted items by post, the buyer must cover the cost of returns.
We will only accept returns of unused and sealed goods in their original packaging, purchased in the last 14 days. It is advised that all returned goods are sent via a tracked service.
If there is any doubt when ordering products, please contact us: email@example.com or on 07990 635970
to discuss your requirements and a member of our team can advise suitability and help to ensure the goods are fit for purpose.
We want you to be happy with your purchase. If you are not, just return the product to us following the instructions above, and we will exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below: