Customer service

On this page you can find information about Welland School of Dancing customer service that will guide you how to change or cancel an order, about consumer contracts regulations 2013, what to do with missing, incomplete or damaged items, returns procedure, refund policy and terms & conditions.

Change or Cancel an Order

We are sorry that in most circumstances it is not possible to make changes to your order once you have submitted your order.

  • To add products to your order, after submitting your order please place a new order for these items
  • To change details of your delivery address, just complete fields provided for alternative address or contact us on james@wellandschoolofdancing.co.uk or tel. 07990 635970 .If you can please have your order number and order date
  • If your order has already been dispatched or delivered, then you will need to follow our Returns procedure in the event of any incorrect or damaged items
Consumer Contract Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • Your right to return products does not apply to goods made to your specification or which by reason of their nature cannot be returned if safety seals have been broken or are liable to deteriorate or expire rapidly
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

You can cancel by email: james@wellandschoolofdancing.co.uk  or call 07990 635970

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Missing, Incomplete or  Damaged Items
  • If your order has not arrived, or arrives incomplete, please check the number of parcels in your consignment. Some orders may be sent in multiple boxes that may arrive separately.
  • If your order is incomplete, please notify us on within 7 days on 07990 635970 or email james@wellandschoolofdancing.co.uk quoting your invoice or order number.
  • For damaged products, incomplete orders or dispatched orders that don't arrive within the expected time period, please email james@wellandschoolofdancing.co.uk or call us on 07990 635970

Please note that by selecting Royal Mail as a delivery option there will be no tracking available. Any orders that are not delivered cannot be tracked and this becomes the responsibility of the buyer. We are not able to accept liability for any orders that do not arrive when sent through Royal Mail.

Returns Procedure
Depending on the product type, you can return orders via our office or by sending the goods back to;

Welland School of Dancing
The Former Stamford Museum
Broad Street
Stamford
PE9 1PJ

If you want to return items you have collected please take them back to our shop at Welland School of Dancing studio on Wednesday between 4pm -6pm, Fridays 4:00-5:30pm and Saturday 9am – 1pm.  We are able to offer to cover the cost of returning incorrect or damaged items after agreeing responsibility within 30 days of purchasing.

When returning unwanted items by post, the buyer must cover the cost of returns.

We will only accept returns of unused and sealed goods in their original packaging, purchased in the last 14 days. It is advised that all returned goods are sent via a tracked service.

Refund Policy

If there is any doubt when ordering products, please contact us: james@wellandschoolofdancing.co.uk  or on 07990 635970

to discuss your requirements and a member of our team can advise suitability and help to ensure the goods are fit for purpose.

We want you to be happy with your purchase. If you are not, just return the product to us following the instructions above, and we will exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below:

  • Ballet tights
Terms & Conditions
  • If you are unhappy with your purchase, please let us know. Unless faulty, we would like this to be within 21 days of purchase.
  • It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We would expect that it is undamaged and unused in original packaging with any seals still in place.
  • When returning unwanted items, the buyer must cover the cost of returns. We will only accept returns of unused and sealed goods in their original packaging, purchased in the last 14 days. It is advised that all returned goods are sent via a tracked service.
  • We are able to offer to cover the cost of returning incorrect or damaged items after agreeing responsibility within 30 days of purchasing.

Timetable

Upstairs Studio 1, Broad Street

Time Instructor Class
9:30 - 10:30 am Henri Tatton Xtend Barre (Adult Barre/ Aerobics)
10:40 - 11:40 pm Henri Tatton Xtend Barre (Adult Barre/ Aerobics)
11:45 - 12:45 pm - Available for Hire
1:00 - 2:00 pm Miss Purr Adult Ballet
2:00 - 2:30 pm Miss Purr Pre-School Ballet
3:00 - 4:00 pm - Available for Hire
4:00 - 4:30 pm Miss Xoe Junior Acro
4:30 - 5:15 pm Miss Xoe Inter Acro
5:15 - 6:00 pm Miss Xoe Senior Acro
6:00 - 7:00 pm Miss Charley Senior Performers Group
7:15 - 8:15 pm Henri Tatton Xtend Barre (Adult Barre/ Aerobics)

Downstairs Studio 2, Broad Street

Time Instructor Class
9:00 - 4:00 pm - Available for Hire
5:15 - 6:00 pm Miss Charley Junior Hip Hop
6:00 - 9:00 pm - Available for Hire

Upstairs Studio 1, Broad Street

Time Instructor Class
9:15 - 9:45 am Miss Emily Pre-School Ballet
9:45 - 10:30 am Miss Charley Improvers/Intermediate Adult Tap
10:30 - 11:15 am Miss Charley The Childrens Garden - Mini Groovers
11:30 - 2:30 pm - Available for Hire
2:40 - 3:55 pm Miss Kellie SHS 6th Form Dance
4:00 - 4:45 pm Miss Kellie Junior Performers Group
4:45 - 5:30 pm Miss Kellie Inter Performers Group
5:30 - 6:15 pm Miss Kellie Grade 6 Modern Theatre
6:15 - 7:00 pm Miss Kellie Grade 5 Tap
7:00 - 7:45 pm Miss Kellie Inter Tap and Adult Tap
7:45 - 8:45 pm Miss Kellie Advanced Modern

Downstairs Studio 2, Broad Street

Time Instructor Class
9:00 - 4:00 pm - Available for Hire
4:15 - 5:00 pm Miss Henri Pre Primary RAD Ballet (Reception)
5:15 - 6:15 pm Miss Emily General Ballet - Teen & Adult Beginners
6:15 - 7:30 pm Miss Xoe GCSE Dance
7:45 - 9:00 pm - Available for Hire

Upstairs Studio 1, Broad Street

Time Instructor Class
9:30 - 10:30 am Henri Tatton Xtend Barre (Adult Barre/ Aerobics)
10:45 - 3:45 pm - Available for Hire
4:00 - 4:45 pm Miss Charley Mini Groovers G1 Modern/Primary Tap combined
4:45 - 5:30 pm Miss Charley Grade 4 Modern Theatre
5:30 - 6:15 pm Miss Charley Grade 3 Tap
6:15 - 7:00 pm Miss Charley Grade 5 Modern Theatre
7:00 - 7:45 pm Miss Charley Grade 4 Tap
7:45 - 8:45 pm Miss Charley Intermediate Modern

Downstairs Studio 2, Broad Street

Time Instructor Class
9:30 - 10:15 am Andreas Alkiviades Jo Jinglers (Over 2s)
10:30 - 11:15 am Andreas Alkiviades Jingle Toddlers (Walking - 2 Years)
11:30 - 12:15 pm Andreas Alkiviades Baby Jingles (3 months to walking)
12:30 - 1:15 pm Andreas Alkiviades Baby Jingles (3 months to walking)
1:30 - 2:15 pm Andreas Alkiviades Baby Jingles (3 months to walking)
4:00 - 4:45 pm Miss Kellie Grade 2 Modern Theatre
4:45 - 5:30 pm Miss Kellie Grade 1 Tap
5:30 - 6:15 pm Miss Kellie Grade 3 Modern Theatre
6:15 - 7:00 pm Miss Kellie Grade 2 Tap
7:00 - 8:00 pm Miss Lesley General Ballet - Teen & Adult Beginners
8:00 - 9:00 pm Miss Lesley General Ballet Level 2

Upstairs Studio 1, Broad Street

Time Instructor Class
9:30 - 10:30 am Henri Tatton Xtend Barre (Adult Barre/ Aerobics)
10:45 - 2:30 pm - Available for Hire
2:40 - 3:55 pm Miss Emily SHS 6th Form Dance
4:15 - 5:15 pm Miss Purr Grade 3 RAD Ballet3
5:15 - 6:15 pm Miss Purr Grade 4 RAD Ballet3
6:15 - 7:30 pm Miss Purr Grade 5 RAD Ballet3
7:30 - 9:00 pm Miss Purr Advanced 1 and 2 RAD Ballet

Downstairs Studio 2, Broad Street

Time Instructor Class
9:00 - 10:45 am - Available for Hire
11:00 - 11:45 am Andreas Alkiviades Jo Jingles Family Time (0-5)
12:00 - 12:45 pm Andreas Alkiviades Jo Jingles Family Time (0-5)
1:00 - 4:00 pm - Available for Hire
4:15 - 5:00 pm Vikki Norton WPAC Juniors (KS1 Age 4-7)
5:00 - 5:45 pm Katy Plant Teen yoga
6:00 - 6:45 pm Miss Xoe Junior Contemporary Dance
6:45 - 7:45 pm Miss Xoe Senior Contemporary Dance

Upstairs Studio 1, Broad Street

Time Instructor Class
9:30 - 10:30 am Nikki Morris Love To Dance
10:45 - 11:45 am Nikki Morris Nicky's Swans
12:00 - 1:00 pm Henri Tatton Xtend Barre (Adult Barre/ Aerobics)
1:15 - 1:45 pm Miss Henri Pre-School Ballet
2:00 - 3:00 pm Nikki Morris Nicky's Swans
3:00 - 4:15 pm - Available for Hire
4:20 - 5:05 pm Guest teachers Junior Hip Hop
5:05 - 5:50 pm Guest teachers Inter Hip Hop
5:50 - 6:35 pm Guest teachers Senior Hip Hop
7:30 - 8:45 pm Miss Jen Grade 6 RAD Ballet

Downstairs Studio 2, Broad Street

Time Instructor Class
9:00 - 4:00 pm - Available for Hire
4:15 - 5:00 pm Miss Jen Primary RAD Ballet
5:00 - 5:45 pm Miss Jen Grade 1 RAD Ballet
5:45 - 6:30 pm Miss Jen Grade 2 RAD Ballet
6:30 - 7:30 pm Miss Jen Grade 3 RAD Ballet 5

Upstairs Studio 1, Broad Street

Time Instructor Class
9:10 - 9:55 am Miss Lesley Pre Primary RAD Ballet (Reception)4
9:55 - 10:40 am Miss Lesley Grade 1 (Transition) RAD Ballet4
10:40 - 11:25 am Miss Lesley Grade 2 (Transition) RAD Ballet 4
11:25 - 12:10 pm Miss Lesley Primary (Transition) RAD Ballet 4
12:30 - 1:15 pm Miss Purr Discovering Repertoire Level 23
1:15 - 2:00 pm Miss Purr Beginner/Intermediate Pointework3
2:00 - 2:45 pm Miss Purr Dance-based Stretch & Conditioning
2:45 - 4:00 pm Miss Purr Intermediate RAD Ballet3
4:00 - 5:15 pm Miss Purr Senior Pre Major
5:30 - 9:00 pm - Available for Hire

Downstairs Studio 2, Broad Street

Time Instructor Class
9:00 - 9:45 am Miss Henri Primary RAD Ballet 4
9:45 - 10:30 pm Miss Henri Grade 1 RAD Ballet 4
10:30 - 11:15 am Miss Henri Grade 2 RAD Ballet 4
11:30 - 12:30 pm Miss Henri Junior Pre Major Ballet 4
12:30 - 1:00 pm Miss Lesley Pre-School Ballet
1:00 - 1:45 pm Miss Lesley Beginners Tap
2:00 - 9:00 pm - Available for Hire

Upstairs Studio 1, Broad Street

Time Instructor Class
10:00 - 12:00 pm Simon and Kath Burrows AcroAlchemy - Adult AcroYoga
12:15 - 6:00 pm - Birthday Party Hire

Downstairs Studio 2, Broad Street

Time Instructor Class
10:00 - 6:00 pm - Available for Hire

 

1. Beginners Welcome
2. Intermediate Level
3. Live Pianist, £4 surcharge per term
4. Potential swap of studio every week
5. Can go into Studio 1 at 6:40pm